Glossary Learn the terminology
Hospital staff with extensive knowledge on the current-state practices. These users help the IT project team staff make operational and workflow decisions throughout the project.
Hospital staff with additional exposure to Epic tools and workflow decisions. These users are available to answer system questions and provide on-point training during go-live.
Epic technical staff responsible for interface coordination, build, and maintenance.
Epic maintenance staff responsible for managing TS staff and assisting customer with management and upgrade schedule post-live.
Epic maintenance staff responsible for assisting with additional programming needs during an implementation and assisting with customer facing issues and upgrades post-live.
Epic project manager functioning as the main point of escalation for the project.
Epic project manager functioning as the main point of contact for the project director.
Epic analyst functioning as the overall lead and overseer for a specific Epic application.
Update package delivering minor fixes and enhancements to supplement functionality inherent in a major release.
Update package containing a critical fixes to the customer to patient safety, data integrity, or workflow issues.